Terms and Conditions

Effective Date: 01/01/2026

By opting in to receive SMS messages from Shield and Shepherd Insurance Solutions (“we”,“us”, “our”), you agree to these Terms and Conditions (Terms).

SMS messaging service.

By providing my phone number, I consent to receive SMS text messages from Shield and Shepherd Insurance Solutions for appointment reminders, account maintenance, and general two-way communication about health benefits. Message and Data Rates may apply.

Message frequency.

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to two messages per month. Shield and Shepherd Insurance Solutions reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Shield and Shepherd Insurance Solutions and carriers are not liable for delays or undelivered messages.

Message and data rates.

Message and data rates may apply based on your mobile carrier’s terms.

Privacy policy.

Your information will be handled in accordance with our Privacy Policy. Shield & Shepherd Insurance Solutions – Texas Insurance Solutions

Cancellation/opt-out instructions.

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/customer support.

Text the word HELP for support. You may also contact us directly at

Liability.

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.